Contract Tech Team
The Monthly Maintenance Program includes:
- Priority support level - our technicians drop everything when you need help
- Customized backup services
- Quick response time
- Discount hourly rate for additional services
- Performance Tuning, Browser Clean-up, and Security Patch Installations
- Monthly Technical Support
Not only do you have trained professionals looking after your network and data, but you get these services at a huge discount! Technical support includes 2 on-site visits per month, phone support, and monitoring of backups.
- Priority support level
By implementing our monthly maintenance plan, your company is boosted to our Priority Client list. This means that when you call, our technicians with drop all non-priority customer calls to assist you with your issue.
- Customize backup services
You could easily spend thousands of dollars trying to recover from a major crash, fire, or theft. Without good, current backups, it may not even be possible for you to recover fully. When you consider the amount you could spend simply trying to recreate everything you have done with your computer system, you will see that spending a few dollars every month to help protect your hard work is well worth it. We configure backups to automatically transfer themselves off-site via an internet connection when possible. For large amounts of data, a technician will need to visit your site to perform full backups to be stored off-site.
- Quick response time
By becoming a Priority Client, you are ensured the quickest response times possible. Our response window is 4 hours for Priority Clients. In many cases, we are able to get a technician on-site within 1 hour of your call depending on your location.
- Discount hourly rate
By becoming a Priority Client you are entitled to our discount hourly rates. This means huge savings for you for any additional work you may need throughout the month.
- Monthly maintenance
Part of the maintenance program includes ensuring that each computer on your network has current virus definitions, security patches, and software updates. By taking the time to handle these updates for you, we are taking the burden of keeping your computers virus & spy ware free off of your shoulders.
Give us a call today to have a technician come out for a free consultation!
Support Ticket Forms & Troubleshooting (click one)
Support Contact Information:
If you need to call someone for technical support related to your computer, phone, or any network connection, call 832-422-6349 / 832-I-CAN-FIX
Responsive Tech Support
After years of dealing with a slow, unresponsive tech group that did the bare minimum to get us by, we took the advice of a friend and gave Tech The Right Way a try. You guys were thorough and proactive from the start and haven't let us down yet! Thank you for the last 3 years.
Real Human Explanations
We have enjoyed working with Tech The Right Way for the last 7 years. Ryan is great with our staff and it is nice that you always explain what needs to be done, what you did, and what to expect....all in real human language we can understand.
Quick Response Always
Having access to live support when we need it is key. Our manufacturing business runs 6 days a week. Tech The Right Way is there for us even on the weekend! Their quick responses are consistent and greatly appreciated.
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